ARB Reviews

I ordered after going through the details on arbusa.com, and to be fair, most of the product info actually matched what showed up. The size and fit notes were useful, which was a nice surprise. There was one small thing that could’ve been explained a bit better, but apparently we can’t have everything. Still, nothing major went wrong, and overall it was a good experience. I’d probably use the site again.

I ordered the wrong size, which was on me, so I sent it back and the return itself went through without any real trouble. Customer service was fine and I did eventually get everything sorted out. The only thing was that after the return was processed, the exchange took longer than I expected, so I was kind of waiting around for a bit. Not a terrible experience, just slower than I’d hoped

I was browsing ARB USA for some gear, and from what I remember, the site was easy enough to use. The pricing just threw me off a bit. Some of it seemed clear at first, but then I noticed a few extra costs later on, like shipping or add-ons, that I don’t think were obvious right away. I might be forgetting a detail or two, but I remember feeling like I didn’t really know the full total until I got closer to checkout. I don’t mind paying for quality stuff, I just prefer knowing the real price upfront

I went on arbusa.com looking for a couple parts I needed, and most of the stuff I wanted wasn’t available. A few pages made it seem like the item might be in stock, but then after clicking around, it turned out it wasn’t.

That was annoying because I was ready to buy and ended up just wasting time. I also didn’t get any follow-up or update about when things might be back in stock, which made it even more frustrating.

The site itself is fine to browse, but the stock info could definitely be clearer and kept more up to date. I’ll probably check somewhere else next time before spending that much time on it again.

It looked really nice online, but when it arrived, it felt a bit cheaper than I expected. A few parts didn’t seem to line up perfectly, and I noticed some small marks in the finish. It’s still usable for now, so it’s not a total loss, but I guess I was expecting slightly better quality for the price.

I’ll admit I’m usually a little suspicious when a company website looks too polished, because sometimes it feels like they’re trying to cover up the lack of real info with fancy wording. But arbusa.com gave me a good first impression. The layout is clean, the photos and sections make sense, and it didn’t feel cluttered or annoying to read.

The colors and setup look professional without being overdone, which I appreciated. I could click around and find my way without having to think about it much. Overall, it felt simple, straightforward, and easy to browse.

I reached out to ARB support about an install question, and once they got back to me, they were really helpful. The guy I spoke with seemed to know exactly what he was talking about and explained everything in a simple way without rushing me. It took around a little longer than I expected to get a reply, but overall it was a good experience.

The site does work, so I can’t really complain too much, but it feels kind of clunky. I was able to get around and do what I needed, it just wasn’t as smooth or easy as I expected. A few parts could definitely be more straightforward

I had a question for arbusa.com and expected the usual copy-paste answer, but they got back to me fast.

The reply was actually useful, which I appreciated. It didn’t feel like some overly polished company script trying to sound friendly while saying nothing.
They answered what I asked, kept it simple, and didn’t turn it into a hassle. Solid support experience overall.

I had a warranty issue come up and expected it to be a hassle — but they got it sorted really fast. Super easy process, no back-and-forth, just handled.

I used the instructions on arbusa.com and, they were easy to follow. There were a couple spots where I had to pause and reread things... could’ve been explained a bit better. But overall, I didn’t really get stuck, and it worked out fine for me

I been ordering from ARB USA as a dealer for a while now, and overall it’s been a good experience. Most times the parts show up correct, the quality is solid, and my customers usually been happy with what they get.
The only reason I’m going with 4 stars is because replies sometimes took a bit, and backorder info don’t always come through as clear as I’d like. It’s not a huge issue, but it can make planning installs harder. Still, I’d say they’re a good company to work with.

I bought from arbusa.com i thought it was worth the money. The prices were fair, and the quality was better than I expected. Shipping was fine too, nothing too exciting, but no issues. I would order again if I need more stuff...

I ordered a bumper for my 4Runner and the fitment info ended up being right on. I had asked support beforehand and they basically said, “Yep, that’s the one for your setup,” and they were right. No guessing, no random missing brackets, and everything lined up the way it should. happy with how smooth it went.

I opened the box and the hardware bag was short a few bolts. I checked through everything more than once, so it’s not like I just overlooked them. Kind of annoying because the rest of it was there, but I couldn’t finish putting it together without the missing pieces

I’ve had my bumper and awning for about 4 years now, and like I said, they’re still holding up really well. They’ve been through rough trails, winter salt, and plenty of regular use, but everything still works like it should. It wasn’t the cheapest setup, but like I said, it actually lasts.

I usually don’t put much stock in all the polished product descriptions because half the time they make everything sound foolproof and it isn’t. But this one really did match my Tacoma without any hassle. I checked the fit, ordered it, and it went on easy. No weird surprises.

Honestly , the install was more of a hassle than I thought it would be . It ended up taking me way longer than expected , which was frustrating .

In my experience, the communication was okay overall, but I felt like the updates came later than I would’ve liked. I usually had to reach out first to find out what was going on...

After I placed my order, getting any help was a struggle. It felt like once they had my money, I wasn’t a priority anymore, and that’s just not right. Customer support was slow to respond, and I was left feeling ignored when I needed assistance.